Return & Refund Policy

Last Updated: May 1, 2025

At GetCloser, customer satisfaction is important to us. However, due to the nature of our products—consumable, ingestible wellness supplements—we do not accept returns on used or opened items. This policy ensures the safety, hygiene, and integrity of our product line.

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1. All Sales Are Final

All purchases made through http://getcloser.co/  are final. We do not offer returns, exchanges, or refunds for change of mind, dissatisfaction with product effects, or subjective outcomes. Our products are formulated to support sexual wellness, but individual results may vary.

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2. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with the following:

• Order number  
• Photo(s) of the damaged product and packaging  
• Description of the issue

We will evaluate the situation and, if applicable, offer a replacement or refund.

📧 Email: contact@getcloser.co

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3. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as “Delivered” by the carrier. If your package is missing:

- Verify the shipping address was entered correctly  
- Check with household members or neighbors  
- Contact the carrier directly

If a package is lost due to an error on our part, we will make it right.

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4. Subscription Orders

Subscription charges are non-refundable once processed. You may cancel or pause your subscription at any time before your next billing cycle.

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5. Chargebacks

Initiating a chargeback without first contacting us may result in suspension of your account. We encourage you to reach out to our support team to resolve any issues directly.

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6. Contact Us

For any questions related to your order or this policy, please reach out:

📧 contact@getcloser.co
🌐 https://getcloser.co/

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Thank you for choosing GetCloser. We’re committed to providing high-quality products and service, and we appreciate your understanding of our return policy.